How Do I Start My Scheduled Video Consultation with My Doctor?

How to log into the patient portal and start your pre-scheduled video consultation

Watch a Video

Starting your Scheduled Video Consultation With Your Doctor

Step 1 - Make sure you have made a patient portal account

  • You will receive an email from your doctor with the consultation details,  be sure to create an account in their patient portal before your meeting begins. Instructions on how to do this can be found Here

Step 2 - Sign into their portal

  • Links to the patient portal can be found in the SMS messages they have sent you, in the email that contained your treatment plan, and in the video consultation invitation email you received.

Step 3 - Find the 'Session ready' button 

  • This button will show up blue and say 'Session ready' when it is close to time for your meeting to start. 

 Step 4 - Start the meeting from your end

  • If your doctor has not arrived yet, you will see a black screen notifying you that the doctor is not available yet. Wait for them to let you into the meeting here.  

Step 5 - Have your consultation!