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FAQs
  • Setup & Onboarding
    • Account Set-up
    • Widget
    • Settings
  • Virtual Consultation
    • Consult Requests
  • SmileSnap Pro Features
    • Live Video
    • Recorded Video
  • FAQs
    • Consultation Questions
    • Basic Account Help
    • Advanced Account Help
    • Compatibility
  • Patient FAQs
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      1. Help Center
      2. FAQs
      • Setup & Onboarding
        • Account Set-up
        • Widget
        • Settings
      • Virtual Consultation
        • Consult Requests
      • SmileSnap Pro Features
        • Live Video
        • Recorded Video
      • FAQs
        • Consultation Questions
        • Basic Account Help
        • Advanced Account Help
        • Compatibility
      • Patient FAQs

      FAQs

      Frequently asked questions about the software, compatibility, patient interaction and troubleshooting.

      Consultation Questions

      • How do I Delete a Patient?
      • How Do I View and Re-send a Treatment Plan?
      • Why do Some Consults Have no Photos?
      • How Do I Add Existing Patients to SmileSnap?
      • How Do I Download Patient Pictures to my Computer?
      • How do I Assign a Specific Team Member to a Consultation?
      See more

      Basic Account Help

      • How do I Use LiveChat?
      • How Do I Change My Credit Card on File?
      • How Do I Log Into My SmileSnap Account?
      • How Do I Reset a User Password?
      • Can the Patient See the Map on our Admin Page?
      See more

      Advanced Account Help

      • How Do I Change the Email Address that My SmileSnap Emails to My Patients Come From?
      • How Do I Downgrade My Paid Subscription?
      • How Do I Pause My SmileSnap Subscription?
      • How do I Upgrade to SmileSnap Pro?
      • How Do I Cancel my SmileSnap Subscription?
      • How Do I Connect Google Analytics to my Account?
      • How Do I View My Data in Google Analytics?
      • How Do I Send SmileSnap Alerts to Slack?
      • Why Am I Still Receiving Notifications to My Cell Phone After Turning Them Off?
      See more

      Compatibility

      • Which Browsers are Supported by SmileSnap?
      • What is SSL and Why do I Need it?
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      Smilesnap.com Help Center
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