Help Center

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Help Center

FAQs

FAQs

Frequently asked questions about the software, compatibility, patient interaction and troubleshooting.

Consultation Questions

How do I Delete a Patient?

How Do I View and Re-send a Treatment Plan?

Why do Some Consults Have no Photos?

How Do I Add Existing Patients to SmileSnap?

How Do I Download Patient Pictures to my Computer?

How do I Assign a Specific Team Member to a Consultation?

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Basic Account Help

How do I Use LiveChat?

How Do I Change My Credit Card on File?

How Do I Log Into My SmileSnap Account?

How Do I Reset a User Password?

Can the Patient See the Map on our Admin Page?

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Advanced Account Help

How Do I Change the Email Address that My SmileSnap Emails to My Patients Come From?

How Do I Downgrade My Paid Subscription?

How Do I Pause My SmileSnap Subscription?

How do I Upgrade to SmileSnap Pro?

How Do I Cancel my SmileSnap Subscription?

How Do I Connect Google Analytics to my Account?

How Do I View My Data in Google Analytics?

How Do I Send SmileSnap Alerts to Slack?

Why Am I Still Receiving Notifications to My Cell Phone After Turning Them Off?

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Compatibility

Which Browsers are Supported by SmileSnap?

What is SSL and Why do I Need it?